Return Policy

At Trout50Ranch.com, we are committed to your satisfaction and stand behind the quality of our products. Please review our return and exchange policy carefully before initiating a return.

General Guidelines

       

      • Return Window:
        All return or exchange requests must be initiated within 30 days from the date of delivery.

      • Condition for Returns/Exchanges:
        To be eligible, items must be returned in their original condition and packaging.

             

            • Parts that are incomplete, modified, damaged, or otherwise tampered with will not be accepted for a return or exchange.

        • Used Products:
          While we make every effort to verify the condition of the parts we sell, some used parts are not fully testable prior to shipping. If you receive a damaged or non-working used part, we will exchange it for a working one provided the guidelines below are followed.

      Shipping & Delivery Considerations

           

          • Freight vs. Ground Shipping:

                 

                • Ground Shipping: Orders shipped via ground service typically arrive within 1–5 business days.

                • Freight Shipping: Orders shipped via freight generally take 5–10 business days on average.

                       

                      • Note: eBay’s shipping time estimates are not accurate for items shipped via freight.

              • Residential Delivery:
                Residential delivery (which includes liftgate service) incurs an additional charge of $100.
                Please ensure you select the correct shipping option during checkout to avoid delays.

              • Freight Damage Protocol:
                For freight shipments, if any parts are damaged during transit, you must:

                     

                    • Refuse the delivery orHave the damage clearly noted on the bill of lading at the time of receipt.
                      IMPORTANT: No refunds or exchanges will be provided if the bill of lading is signed without a damage note.

                  •  

                • Return Shipping Costs:
                  Please note that free returns are not offered on parts shipped via freight. Return shipping fees for freight shipments are the customer’s responsibility unless otherwise stated.

              Special Conditions for Major Components

                   

                  • Dry Shipment:
                    All engines, transmissions, and differentials are shipped dry.

                         

                        • Under no circumstances will damage due to a lack of oil or fluid be covered under warranty.

                    • Installation Requirement:
                      These major components must be installed by an ASE-certified repair shop.

                           

                          • Proof of installation by an ASE-certified professional is required for any warranty claim related to these parts.

                          • Failure to provide the necessary proof will void any warranty claim.

                      • Warranty Limitation:
                        We guarantee that each part will function properly upon installation. However, we do not offer any extended warranty beyond this guarantee.

                    Return & Exchange Procedure

                         

                        1. Contact Customer Service:
                          Initiate your return or exchange by contacting our support team at:

                          •  

                        1. Provide Order Details:
                          Include your order number, a detailed description of the issue, and any supporting documentation (e.g., photos, damage notes).

                        1. Follow Return Instructions:
                          Our customer service team will provide you with specific instructions on how to return your item. Please follow these instructions carefully to ensure a smooth process.

                        1. Inspection and Resolution:
                          Once your returned item is received and inspected, we will process an exchange for a working part or issue a refund where applicable.

                        1. Packaging:
                          Ensure that the item is securely packaged to avoid any further damage during return transit.

                      Additional Information

                        • Customer Responsibility:
                          We recommend that you package your returns properly. Trout50Ranch.com is not liable for any damage incurred during the return shipping process.

                        • Policy Updates:
                          This Return Policy is subject to change. Any updates will be posted on this page, and the effective date will be updated accordingly.

                        • Questions & Assistance:
                          If you have any questions or require further assistance with your return or exchange, please contact our customer support team. We are here to help ensure that your experience with Trout50Ranch.com is a positive one.

                      Thank you for choosing Trout50Ranch.com. We appreciate your business and look forward to serving you!

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